Common Wealth says I already have an account created, but I can’t access enrollment

If you're trying to enroll in your plan but see the message "It looks like you already have an account" after entering the verification code, this indicates that you may have previously attempted to enroll without completing the verification process.

• If you remember your password: Log in using the password you originally set up.
• If you don't remember your password: Contact our support team for assistance. You can initiate a chat with us or submit a support request to reset your enrollment.