Resetting your password

When Logged Out

If you've forgotten your password and can't sign in to your account, follow these steps:

1. Click "Forgot password" on the login screen.
2. Enter your email address in all lowercase letters.
3. Create a new password.

A verification code will be sent to your registered email. Enter this code to verify your identity, and you'll be prompted to sign back into your account.

Note: If you can't reset your password because you no longer have access to the email on file, please refer to this article or contact our support team via the chat function for further assistance.

When Logged Out

If you've forgotten your password and can't sign in to your account, follow these steps:

1. Click "Forgot password" on the login screen.
2. Enter your email address in all lowercase letters.
3. Create a new password.

A verification code will be sent to your registered email. Enter this code to verify your identity, and you'll be prompted to sign back into your account.