If an employee is unable to find their unique enrollment email to get started with their plan, you can direct them to the sign up page. When they enter their registered email, the employee will be linked to the organization's plan.
The employee can follow these steps:
- Instruct employee to visit the sign-up page at https://my.commonwealthretirement.com/create-account and have them enter their registered email address exactly how it was registered to the plan. It must be in all lower case letters.
- After entering their registered email, the employee will be prompted to set up a password and verify their email. Once verified, the system will connect them to the organization's plan.
- If the employee enters an incorrect or unregistered email, they will receive an error message. Confirm the correct email is being used to avoid issues.
Alternatively, reach out to our support team and we'll be happy to reissue the unique enrolment link if this process does not work for your employee. Start a chat below or submit a request here.