Viewing Your Payroll Contribution History

The Employer Dashboard gives you access to a complete history of your submitted payroll contribution files—all in one convenient place. Whether you're manually uploading or connected through an integration, you can easily review submission details, file statuses, and account-level breakdowns directly within the Contributions tab.

Where to Find Your Payroll History

You’ll find the payroll history table under the existing Contributions tab in the Employer Dashboard. This is the same place where you upload new files.

Your history view includes:

• A list of all uploaded files (manual and integrated, if applicable)
• Processing status for each file
• Total contribution amounts (combined and separated by employee/employer)
• Account types (e.g., RRSP, TFSA, DCPP, DPSP)
• Pay period covered by the file
• Submitted by name and time of submission
• A download button for files submitted manually

Understanding File Statuses

Each contribution file displays a real-time status to let you know where it is in the processing flow:

• Submitted – The file has been uploaded and is waiting to be processed. Funds have not yet been withdrawn.
• Completed – Funds have been successfully pulled from your bank account.
• Cancelled – The file was manually cancelled by the Common Wealth Ops team at your request.

Tip: Hover over the status for quick explanations.

Note: Files affected by issues like NSF or processing errors will remain in “Submitted” status until resolved manually. You’ll be contacted if action is required.

Why You Might See Multiple Entries for a Single File

Some files will generate separate line items depending on which types of accounts are included (e.g., DPSP, DCPP). These appear as individual rows so that you can track each account type’s transaction independently.

Download Previously Submitted Files

For any files you’ve uploaded manually, you’ll see a download icon in the far-right column. Click it to retrieve the original submission. This is especially helpful for auditing, record keeping, or troubleshooting.

Files submitted using the QBO integration cannot currently be downloaded.

Making Corrections or Cancellations

If you notice a mistake in a file that’s already been submitted but hasn’t yet been processed, reach out to our support team immediately. We may be able to cancel the file before funds are pulled.

If the funds have already been withdrawn, we’ll work with you to correct the issue through the next payroll cycle.

For support, start a live chat from the bottom right corner of your Employer Dashboard, email us at support@commonwealthretirement.com, or submit a request through the Help Centre.